FAQ

Shipping & Delivery

1. How long does shipping take?
Most orders arrive within 7–15 business days, depending on your location and product availability. You’ll receive a tracking number via email once your order ships!

2. Do you offer express shipping?
Yes! But unfortunately, we offer “ Standard Shipping” at checkout for delivery in 5–10 business days (additional fees apply) or choose "Free Shipping" orders over $60 and up.

3. Where do you ship from?
We partner with suppliers worldwide to bring you the best prices. Rest assured, all orders are quality-checked before shipping.

4. Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking link to monitor its journey to your doorstep.

Returns & Refunds

5. What’s your return policy?
We offer a 30-day satisfaction guarantee. If you’re unhappy with your purchase, contact us for a free return label and full refund.

6. Who pays for return shipping?
We’ve got you covered! Returns are free within the 30-day window.

7. How long do refunds take?
Refunds are processed within 3–5 business days after we receive your returned item.

Product Quality

8. Are your products high quality?
Yes! We only work with vetted suppliers who meet strict quality standards. Plus, every product is inspected before shipping.

9. What if my item arrives damaged?
We’re sorry that happened! Email us a photo of the damage at service@sizzlepaws.com, and we’ll send a replacement ASAP-no return needed.

10. Are product photos accurate?
We do our best to ensure listings match the actual product. If something looks off, contact us-we’ll double-check with our suppliers.

Payment & Security

11. Is my payment information safe?
Totally! We use SSL encryption and trusted payment gateways like PayPal and Stripe to protect your data.

12. What payment methods do you accept?
We accept credit/debit cards, PayPal, Apple Pay, and Klarna (for flexible payments).

13. Why was my payment declined?
This is usually due to bank security checks. Contact your bank or try another payment method.

Order Management

14. Can I cancel or change my order?
We process orders fast, but if you act quickly, email us at service@sizzlepaws.com -we’ll try to make adjustments!

15. Is my item in stock?
Our inventory updates in real-time. If an item is out of stock, we’ll notify you immediately and offer a refund or replacement.